QR-Patrol is guard tour and patrol management software. The two UK case studies below show how Heathrow and Parkguard Limited use it, why each organisation chose it, and the results they reported. Every figure and quotation on this page comes from the full case studies, which are linked below.

Heathrow: replacing an unsupported guard tour system in a regulated airport

Sector: UK aviation security. Heathrow’s security patrols operate under Civil Aviation Authority regulation within the UK National Aviation Security Programme.

The challenge: Heathrow’s previous on-premise, offline guard tour system was no longer supported by its supplier. That created urgency and regulatory risk, and the replacement had to be delivered to a strict timeline.

What was done: QR-Patrol was selected from a shortlist of four candidates after a trial period in which users at different levels tested the system and gave feedback. The standard solution was customised to Heathrow’s requirements and integrated with the airport’s existing IT infrastructure. Testing ran from unit and integration testing through to acceptance testing, with a dedicated QR-Patrol project manager working alongside Heathrow’s consultancy firm.

Reported outcome: Heathrow replaced its previous system with a solution customised to its requirements and in line with CAA regulations. It was delivered on time, with cost savings, and gives Heathrow a system that can evolve with its needs.

Read the full Heathrow case study

Parkguard Limited: from RFID wands and spreadsheets to real-time patrol evidence

Sector: community safety services for local authorities and police in the United Kingdom.

The challenge: Parkguard’s guards scanned RFID tags with wands, and the data was then transferred to a laptop. At the end of each day the company had a large spreadsheet that was hard to read and hard to turn into insight. After the Grenfell Tower fire, Parkguard’s managers wanted a way to gather proof in real time that the necessary checks were being carried out in the field.

What changed: Parkguard moved to QR-Patrol’s cloud-based system. Patrols are set up as schedules that guards follow, all patrol data is reported in real time to one place, and a schedule completion report is delivered automatically to clients.

Reported results:

  • 1,248 hours a year saved.
  • Managers and clients have a real-time view of what is happening in the field.
  • Guards prove they were in specific places on time and carried out the necessary checks.
  • Reports delivered automatically each day, week or month support audits and help locate pain points.

“QR-Patrol is an innovative cloud-based system that has completely changed the way we manage and evidence our patrols for the better.”

Nick Billington, Fleet & Operational Support Manager, Parkguard Limited

Read the full Parkguard Limited case study

Results at a glance

  • Heathrow (airport security): legacy system replaced, delivered on time with cost savings, aligned with CAA regulations.
  • Parkguard Limited (community safety): 1,248 hours a year saved, with real-time visibility for managers and clients.

See how it would work on your sites

Want to see how QR-Patrol would work for your own sites and clients? Try QR-Patrol free, compare pricing or contact the UK team.

QR-Patrol has also been used internationally. See the FIFA World Cup 2022 case study or browse all case studies.